š¦ What if my package is delayed or lost?Updated 2 months ago
At Greg Norman Collection, weāre committed to ensuring your order arrives safely and on time. Occasionally, unexpected delays or delivery issues may occurāand weāre here to help.
š Tracking Delays
If your tracking link hasnāt updated or appears stalled, our carrier* may be experiencing system delays. We recommend allowing up to 3 days for updates to appear. If thereās still no movement after that, please contact us.
š¬ Marked as Delivered, But Not Received
If your package is marked delivered but you havenāt received it, we suggest waiting up to 3 days and checking with neighbors, building staff, or other possible drop-off points. If itās still missing after that, let us know.
šµļøāāļø Suspected Lost in Transit
If you believe your order may be lost in transit, please reach out to our Customer Support team.
We can be reached [email protected] or 844.350.1717. Be sure to have your order number and any relevant details ready so we can assist you promptly.
*UPS is our exclusive carrier.