📦 What if my package is delayed or lost?Updated 16 hours ago

At Greg Norman Collection, we’re committed to ensuring your order arrives safely and on time. Occasionally, unexpected delays or delivery issues may occur—and we’re here to help.

🚚 Tracking Delays

If your tracking link hasn’t updated or appears stalled, our carrier* may be experiencing system delays. We recommend allowing up to 3 days for updates to appear. If there’s still no movement after that, please contact us.

📬 Marked as Delivered, But Not Received

If your package is marked delivered but you haven’t received it, we suggest waiting up to 3 days and checking with neighbors, building staff, or other possible drop-off points. If it’s still missing after that, let us know.

🕵️‍♂️ Suspected Lost in Transit

If you believe your order may be lost in transit, please reach out to our Customer Support team.

We can be reached [email protected] or 844.350.1717. Be sure to have your order number and any relevant details ready so we can assist you promptly.

*UPS is our exclusive carrier.