🔁 How do I make a return or exchange?Updated a month ago
How Do I Make a Return?
Returns must be initiated within 45 days of the order date. All items must be unused, unworn, and returned in their original packaging.
Returns and Exchanges
Online orders cannot be returned or exchanged at any of our Retail Outlet locations.
To initiate a return or exchange, please use our self-service Return Portal. If you need additional assistance, contact Customer Service at [email protected] or 844-350-1717.
All returns initiated through the Return Portal must be:
- Properly packaged and securely sealed
- Ready for shipment when dropped off
- Dropped off at an authorized UPS location
We do not currently offer concierge return services. If your return requires packaging materials or assistance preparing the package for shipment, additional fees may apply and are charged directly by the UPS location.
At this time, the Return Portal only supports printable return labels. QR code returns are temporarily unavailable. If you are unable to print your return label, please submit your return request through the Return Portal and then contact Customer Service for assistance with obtaining a mobile return code.
Once your return is received and processed, refunds will be issued to the original form of payment. Please allow up to 10 business days for the refund to appear on your account after your return has been processed. Original shipping charges are non-refundable.
*The UPS Store® locations are independently owned and operated businesses, and service fees may vary by location.